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Author Al Khulaifi, Abdullahen_US
Author Al Sulaiti, Khaliden_US
Author Al Khatib, Fawzien_US
Available date 2009-11-25T13:09:23Zen_US
Publication Date 2005en_US
Publication Name Journal of Business and Economics
Citation Journal of Business and Economics, 2005, Vol. 11, Pages 130-154.en_US
URI http://hdl.handle.net/10576/8107en_US
Abstract The main objectives of this study are to evaluate bank customer expectations of service quality and to assess whether bank services provided by these institutions are satisfactory to Qatari customers. The study also examines empirically the determinants of the buying behavior of bank customers in Qatar. A questionnaire for such purpose was designed and different statistical methods were applied. The policy implications to be derived from such statistical findings is that bank's management should focus on strength areas to confirm them and weakness areas to overcome them.en_US
Language enen_US
Publisher Qatar Universityen_US
Subject Bankingen_US
Title Banking services and customer's Satisfaction in Qatar: A statistical analysisen_US
Type Articleen_US
Pagination 130-154en_US
Volume Number 11en_US


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