Banking services and customer's Satisfaction in Qatar: A statistical analysis

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Author Al Khulaifi, Abdullah en_US
Author Al Sulaiti, Khalid en_US
Author Al Khatib, Fawzi en_US
Available date 2009-11-25T13:09:23Z en_US
Publication Date 2005 en_US
Citation Journal of Business and Economics, 2005, Vol. 11, Pages 130-154. en_US
URI http://hdl.handle.net/10576/8107 en_US
Abstract The main objectives of this study are to evaluate bank customer expectations of service quality and to assess whether bank services provided by these institutions are satisfactory to Qatari customers. The study also examines empirically the determinants of the buying behavior of bank customers in Qatar. A questionnaire for such purpose was designed and different statistical methods were applied. The policy implications to be derived from such statistical findings is that bank's management should focus on strength areas to confirm them and weakness areas to overcome them. en_US
Language en en_US
Publisher Qatar University en_US
Subject Banking en_US
Title Banking services and customer's Satisfaction in Qatar: A statistical analysis en_US
Type Article en_US
Pagination 130-154 en_US
Volume Number 11 en_US


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