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AuthorAl Khulaifi, Abdullah
AuthorAl Sulaiti, Khalid
AuthorAl Khatib, Fawzi
Available date2009-11-25T13:09:23Z
Publication Date2005
Publication NameJournal of Business and Economics
CitationJournal of Business and Economics, 2005, Vol. 11, Pages 130-154.
URIhttp://hdl.handle.net/10576/8107
AbstractThe main objectives of this study are to evaluate bank customer expectations of service quality and to assess whether bank services provided by these institutions are satisfactory to Qatari customers. The study also examines empirically the determinants of the buying behavior of bank customers in Qatar. A questionnaire for such purpose was designed and different statistical methods were applied. The policy implications to be derived from such statistical findings is that bank's management should focus on strength areas to confirm them and weakness areas to overcome them.
Languageen
PublisherQatar University
SubjectBanking
TitleBanking services and customer's Satisfaction in Qatar: A statistical analysis
TypeArticle
Pagination130-154
Volume Number11


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