Browsing by Author "Algharabat, Raed"
Now showing items 1-7 of 7
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Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots
Pillai, Rajasshrie; Ghanghorkar, Yamini; Sivathanu, Brijesh; Algharabat, Raed; Rana, Nripendra P. ( Emerald Publishing , 2023 , Article)Purpose: AI-based chatbots are revamping employee communication in organizations. This paper examines the adoption of AI-based employee experience chatbots by employees. Design/methodology/approach: The proposed model is ... -
Examining the impact of mobile interactivity on customer engagement in the context of mobile shopping
Alalwan, Ali Abdallah; Algharabat, Raed Salah; Baabdullah, Abdullah Mohammed; Rana, Nripendra P.; Qasem, Zainah; Dwivedi, Yogesh K.... more authors ... less authors ( Emerald , 2020 , Article)Purpose: This study aims to examine the impact of mobile interactivity dimensions (active control, personalization, ubiquitous connectivity, connectedness, responsiveness and synchronicity) on customer engagement. ... -
Investigating the impact of ECRM success factors on business performance: Jordanian commercial banks
Al-Dmour, Hani H.; Algharabat, Raed Salah; Khawaja, Rawan; Al-Dmour, Rand H. ( Emerald Group Publishing Ltd. , 2019 , Article)Purpose: The purpose of this paper is to develop an integrated framework to explore the influences of electronic customer relationship management (ECRM) success factors (process fit, customer information quality and system ... -
Materialism Effect on Apparel Collaborative Consumption Platform Usage: A Research Proposal
Qasem, Zainah; Algharabat, Raed; Alalwan, Ali Abdallah; Hajawi, Doa’a ( Springer , 2020 , Book chapter)Collaborative consumption (CC) has become a buzzword during the past few years. In fashion and apparel industry context, CC accentuates product usage rather than ownership, through sharing usage of underutilized or unwanted ... -
Narcissism, interactivity, community, and online revenge behavior: The moderating role of social presence among Jordanian consumers
Zaid Mohammad, Obeidat; AlGharabat, Raed Salah; Alalwan, Ali Abdallah; Xiao, Sarah Hong; Dwivedi, Yogesh K.; Rana, Nripendra P.... more authors ... less authors ( Elsevier , 2019 , Article)This study tests the effect of personal and online characteristics on consumers' desire for revenge and their online revenge intentions. In light of the interactivity and community of social media platforms, it examines ... -
Toward a conceptual model for examining the role of social media on social customer relationship management (SCRM) system
Baabdullah, Abdullah M.; Rana, Nripendra P.; Alalwan, Ali Abdallah; Algharabat, Raed; Kizgin, Hatice; Al-Weshah, Ghazi A.... more authors ... less authors ( Springer , 2018 , Conference Paper)Organizations worldwide are becoming more interested in utilizing social media applications to enhance their marketing capabilities. One of the main fruits of integrating social media applications into the marketing, ... -
Users' affect and satisfaction in a privacy calculus context
Najjar, Mohammad S.; Dahabiyeh, Laila; Algharabat, Raed Salah ( Emerald , 2021 , Article)Purpose: Mobile device users are frequently faced with a decision to allow access to their personal information that resides on their devices in order to install mobile applications (apps) and use their features. This paper ...