Browsing by Author "Irani, Zahir"
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Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction
Weerakkody, Vishanth; Irani, Zahir; Lee, Habin; Hindi, Nitham; Osman, Ibrahim ( Taylor and Francis Inc. , 2016 , Article)Citizens satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user ... -
Responsible natural language processing: A principlist framework for social benefits
Rajat Kumar, Behera; Bala, Pradip Kumar; Rana, Nripendra P.; Irani, Zahir ( Elsevier , 2022 , Article)Businesses harness the power of natural language processing (NLP) to automate processes and make data-driven decisions. However, NLP raises concerns on a number of fronts due to its potential for disruption, which can be ...