Browsing by Author "Omar, Amizan"
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Digitally-enabled service transformation in the public sector: The lure of institutional pressure and strategic response towards change
Weerakkody, Vishanth; Omar, Amizan; El-Haddadeh, Ramzi; Al-Busaidy, Moaman ( Elsevier Ltd , 2016 , Article)Digitally-Enabled Service Transformation (DEST) projects in public sector institutions are viewed as a choice of strategic response towards changes in policy. Such transformation can destruct institutional stability and ... -
Exploring digitally enabled service transformation in the public sector: Would institutional and structuration theory concepts keep the research talking ?
Omar, Amizan; El-Haddadeh, Ramzi; Weerakkody , Vishanth ( IGI Global , 2016 , Article)Digitally Enabled Service Transformation (DEST) in the Public Sector (PS) offers a unique opportunity for public administration (PA) and information systems (IS) disciplines to interlace. Albeit complicating the deployment ... -
Structuring institutionalization of Digitally-Enabled Service Transformation in public sector: Does actor or structure matters?
Omar, Amizan; Elhaddadeh, Ramzi ( Association for Information Systems , 2016 , Conference Paper)Failure to identify the right institutionalization framework has caused derailments of major public sector Digitally-Enabled Service Transformation (DEST) projects in the UK, such as the NHS-National Program for IT (NHS-NPfIT) ...