تصفح حسب الموضوع "E-SQ"
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Exploring e-service quality and its relation with customer satisfaction in the banking sector: An Indian experience
( Inderscience Enterprises Ltd. , 2019 , Article)The purpose of this study is to explore the dimensions of e-service quality (e-SQ) in the context of the Indian banking sector and establish its relationship with customer satisfaction. Using a structured questionnaire, ...