تصفح حسب الموضوع "e-service quality"

السجلات المعروضة 1 -- 2 من 2

    • Developing and validating a multidisciplinary scale of E-retailing website elements 

      Alnawas, Ibrahim; Al Khateeb, Amr ( Elsevier Ltd , 2022 , Article)
      The purpose of this article is to theoretically identify the salient elements of e-retailing websites and empirically verify them through a rigorous scale development process. A mixed method approach was followed to achieve ...

    • M-service quality of telecommunication companies in Qatar 

      Alemadi, Abdulla Nasser; Abu-Shanab, Emad A. ( Inderscience Enterprises Ltd. , 2022 , Article)
      Service quality provided by mobile applications has become a vital element in increasing customers' satisfaction. This study aims to identify the significant mobile service quality factors (application design, ease of use, ...