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AuthorEl-Haddadeh R.
AuthorWeerakkody V.
AuthorOsmani M.
AuthorThakker D.
AuthorKapoor K.K.
Available date2020-04-09T12:27:31Z
Publication Date2019
Publication NameGovernment Information Quarterly
ResourceScopus
ISSN0740624X
URIhttp://dx.doi.org/10.1016/j.giq.2018.09.009
URIhttp://hdl.handle.net/10576/14047
AbstractWith the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.
Languageen
PublisherElsevier Ltd
SubjectContinuous Use
Internet of things
Perceived Value
Public Sector
TitleExamining citizens' perceived value of internet of things technologies in facilitating public sector services engagement
TypeArticle
Pagination310-320
Issue Number2
Volume Number36
dc.accessType Abstract Only


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