A case analysis of E-government service delivery through a service chain dimension
Author | Weerakkody V. |
Author | El-Haddadeh R. |
Author | Sivarajah U. |
Author | Omar A. |
Author | Molnar A. |
Available date | 2020-04-27T08:34:20Z |
Publication Date | 2019 |
Publication Name | International Journal of Information Management |
Resource | Scopus |
ISSN | 2684012 |
Abstract | Unlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local e-government service delivery. - 2018 Elsevier Ltd |
Language | en |
Publisher | Elsevier Ltd |
Subject | E-government Enterprise systems Local government Service chains Value |
Type | Article |
Pagination | 233-238 |
Volume Number | 47 |
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Accounting & Information Systems [507 items ]