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AuthorAl-Muwil, Ahlam
AuthorWeerakkody, Vishanth
AuthorEl-haddadeh, Ramzi
AuthorDwivedi, Yogesh
Available date2020-05-14T09:55:45Z
Publication Date2019
Publication NameInformation Systems Frontiers
ResourceScopus
ISSN13873326
URIhttp://dx.doi.org/10.1007/s10796-019-09914-0
URIhttp://hdl.handle.net/10576/14850
AbstractDigital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural. - 2019, The Author(s).
Languageen
PublisherSpringer New York LLC
SubjectDigital-by-default
SubjectE-government
SubjectE-inclusion
SubjectGovernment services
SubjectUK
TitleBalancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK
TypeArticle
Pagination635-659
Issue Number3
Volume Number21


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