Predicting end-user satisfaction with clinical information systems

Abstract

Clinical services in hospitals are too diversified and include different kinds of care patient needs. Clinical services need to be supported by clinical information systems (CIS). In this paper, the satisfaction of three categories of clinicians was tested including nurses and physicians working in a governmental hospital in Qatar. The study investigated the key variables affecting CIS users’ satisfaction and the levels of users’ satisfaction in Al Wakra Hospital. The research model incorporated five independent variables measuring including information quality, system quality, service quality, professional maturity, and personal innovativeness. A questionnaire was distributed to targeted end-users with a total of 296 usable responses. The necessary analyses were conducted, where results supported four out of five hypotheses. The adjusted coefficient of determination R2 was 0.714. Findings provide valuable insights for decision-makers in the healthcare sector in Qatar, where they contribute toward a better understanding of the reasons impacting end-user satisfaction.