Critical Success Factors for ERP Implementation: Two Directions Focusing on Employee Perceptions in Qatar

Abstract

Due to the high failure rate of enterprise resource planning (ERP) systems, implementation issues have been highly addressed in the literature. Two major directions were followed in the literature focusing on technology adoption theories and focusing on the critical success factors (CSF) of ERP implementation from organizational perspectives. However, few studies covered both directions in one study. This study extended the TAM with computer self-efficacy (CSE) and explored the major CSF that influence the implementation process of ERP systems in a Qatari environment. Three hundred twenty-one valid responses were collected from employees working in 40 different organizations with varied business lines in Qatar. Results indicated that perceived usefulness, perceived ease of use, and computer self-efficacy were significant predictors of behavioral intention (R2 = 0.56). Major findings of the descriptive analysis related to the CSF concluded that top management support followed by users’ training and project management process are the major ones perceived by the sample.