Browsing Center for Entrepreneurship and Organizational Excellence by Subject "Performance measurement"
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Balanced scorecard in the hospitality and tourism industry: Past, present and future
( Elsevier Ltd , 2020 , Article)After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large ... -
An investigation of the causality links in the balanced scorecard: The case of the Gulf Cooperation Council hospitality industry
( Elsevier Ltd , 2022 , Article)In order to link different aspects of the balanced scorecard (BSC), i.e., learning, innovation, internal business, customer, and financial perspectives, Kaplan and Norton developed the concept of strategy maps to help ...