Examining the impact of information and communication technologies (ICT) on enterprise practices: A preliminary perspective from Qatar

Abstract

Information and Communication Technologies (ICT) are widely used by organizations to enhance enterprise competitiveness. This study provides an overview of the current state of affairs of the ICT adoption in SMEs in private and public organizations in Qatar. It investigates ICT infrastructure, productivity and business application software used, drivers for ICT investment, perceptions about business benefits of ICT, outsourcing trends and availability of help and advice on ICT adoption. The study also has investigated major barriers in ICT adoption with the findings of the study are being consistent with other similar studies. The study identified the need for more training facilities for adopting ICT in SMEs. Additionally, the study identified that there is a need for the Government to provide guidance on suitable ICT products and services at an affordable cost as well as provide incentives to promote ICT investment and usage e.g. soft loans, availability of professional advice and consulting at no/low cost to SMEs. This is the first study on the status of ICT adoption and usage by SMEs in Qatar. The findings of this research will provide a foundation for future research and will help policy makers in designing policies to further enhancing usage and ICT adoption in SMEs in Qatar resulting improved productivity and competiveness.