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AuthorChen, Songsheng
AuthorElbashir, Mohamed Z.
AuthorPeng, Xiaofeng (Sheldon)
AuthorZhu, David X.
Available date2023-12-28T11:48:27Z
Publication Date2016
Publication NameInternational Journal of Management Theory and Practices
CitationChen, S., Elbashir, M., Peng, X., & Zhu, D. (2016). The effect of ERP systems competences on business process and organizational performance. International Journal of Management Theory and Practices, 17(1), 5-35.
ISSN1532-5679
URIhttp://hdl.handle.net/10576/50670
AbstractDue to the research designs used and the nature of the variables included in prior research models, the evidence on the contribution of ERP systems to firm performance is not entirely consistent. This study synthesizes the process-oriented and resource-based theoretical perspectives and proposes a research model that investigates the process through which organizations generate business value from their ERP systems investments. In doing so, the study examines the role of ERP systems competences and business process performance in enhancing organizational performance. The results show that the ERP technical and human competences and the complementarity between them have a positive effect on business process performance. The results also show that business process performance is an important factor that mediates the relationship between ERP systems competences and organizational performance. The research findings offer valuable contributions to the theory and practice on how ERP systems enhance organizations performance.
SponsorThis project is funded by the National Natural Science Foundation of China (NSFC-71372016, 71502014) and Specialized Research Fund for the Doctoral Program of Higher Education of China (SRFDP20131101110053).
Languageen
SubjectERP systems
organizational performance
business process performance
ERP systems competences
TitleThe Effect of ERP Systems Competences on Business Process and Organizational Performance
TypeArticle
Pagination5-35
Issue Number1
Volume Number17


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