Nurses' Satisfaction and its Effect on Job Performance: Comparative Study between Joint Commission International Accredited and Non-accredited Palestinian Hospitals

Abstract

Background: Nurses' job satisfaction and performance have become more important in recent years as a metric for gauging the success of healthcare organizations in implementing their long-term strategy. Several factors contribute to an individual’s job satisfaction, including but not limited to those of a psychological, physiological, and environmental nature. In the literature, there is a strong relationship between job satisfaction and nurses' job performance. Job performance is the most challenging for healthcare organizations because it is inseparably linked to the patient's safety through knowledge, productivity, effectiveness, management, and quality of care. Methods: A quantitative-based, cross-sectional descriptive design was utilized in 2022 to compare the job satisfaction and performance of nurses in two private Palestinian Hospitals. The data was collected from 217 nurses, representing 53.7% of the total targeted population of 404. The data were collected through two self-administered questionnaires and analyzed using SPSS version 28. Results: When comparing JCI-accredited and Non-accredited hospitals, the results indicate a significant correlation between nurses' job satisfaction and performance level. Overall the nurses have a moderate satisfaction level in both hospitals with a total mean equal to (3.43) with a standard deviation (0.96). However, the Accredited hospital has a higher mean of job satisfaction (3.47) compared to (3.38) for the Non-accredited hospital. Moreover, the nurses have a high-performance level in both hospitals with a total mean equal to (3.65) and a standard deviation (0.84). However, the Non-accredited hospital has a slightly higher mean performance level (3.67) compared to (3.64) the accredited hospital. Therefore, there are no statistically significant differences between the JCI accreditation status and nurse ratings of work satisfaction and performance. The results showed that there are statistically significant differences in nurses' job performance in JCI-accredited hospitals related to the hospital Experience, and Educational Degree with P-value equal (0.007, 0.035) respectively. However, the nurse's job satisfaction in the non-accredited hospitals has significant differences related to Gender with a P-value of 0.023. Conclusion: There were no statistically significant differences between nurses' job satisfaction or performance based on hospitals' accreditation status. The results demonstrate the importance of nurses' satisfaction and their performance in ensuring the quality of healthcare organizations' services and health system excellence.