A Process Model for Customisation of Software in Multi-tenant SaaS Model

Abstract

This paper outlines a generic process framework for customisation of software in cloud computing. The flexibility for client-specific customisation of the software offered by software-as-a-service (SaaS) is limited. The challenge for cloud providers is how they customise the software that is hosted in their SaaS model where multiple clients share the same software code with their specific customised needs.