Jordanians' Perception of Organizational Climate and Level of Satisfaction in Non-profit Making Organizations. A Field Study

Abstract

Using a non experimental research design, this exploratory study reported here attempts to identify two things: (1) wether or not organizational climate and job satisfaction are merely semantic and (2) how workers of a publicly-funded, service oriented organizations (i.e., social/ welfare organizations) perceive the climate of their working environment and job satisfaction. The results suggested two things: First, organizational climate and job satisfaction are not tautological and, therefore, they measure two different things of the organizational scenario. Second, Jordanian social/ welfare workers tend to view the overall organizational climate as unfavorable, while they view the departmental climate as more favorable. This may imply great danger on the performance of these organizations. Hence, administrators of these organizations should understand and do their utmost to maintain positive perception of both, organizational and departmental climates. This is very important, especially, when one remembers that those workers are not highly paid and self-motivation could be considered as the key factor in maintaining and enhancing the level and quality of work in these organizations.