Organisational commitment in the banking sector in Jordan: An Empirical Investigation

Abstract

This study investigates organisational commitment of employees in the context of Jordanian banking industry. It aims at exploring this concept and identifying the factors that may influence it. Commitment was measured by using the Organisational Commitment Questionnaire (OCQ). Additional questions about background characteristics of subjects were also included in the questionnaire. The questionnaire was distributed to 250 subjects and 144 usable responses were used. The most salient findings of this study are: 1. Bankers in Jordan are committed to their organisation. The results do not reveal any significant differences between Jordanian bankers and their counterparts in other countries in terms of level of organisational commitment. 2. Old, high salaried and experiences bankers are more committed than young low salaried and unexperienced bankers. This indicates that Jordanian bankers express the side-bet theory of commitment (calculative commitment) in which individuals exchange commitment for economic rewards or inducements. 3. Female bankers are less committed than their male counterparts.