The Challenges Hotel Restaurants Face in the Hospitality Industry in Qatar

Abstract

This study is about the challenges faced by restaurants inside 4 and 5-star hotels in Doha Qatar. There are many challenges discussed, such as cash flow, inventory management, staff management, customer complaints and preferences, operating during busy hours, and much more. Out of all the challenges, the biggest challenges were making sure that having a liquor license brings profit, the location of the restaurant in the hotel being a challenge, and the hotel atmosphere affecting the restaurants positively or negatively. A survey sent to 40 restaurant managers, was done to prove that the three aforementioned challenges are the most important ones faced by restaurants in hotels, with the hotel atmosphere being the biggest difficulty. Restaurant managers must try to work around these difficulties to stay successful and be ahead of competition to maintain a competitive advantage.