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AuthorWeerakkody V.
AuthorEl-Haddadeh R.
AuthorSivarajah U.
AuthorOmar A.
AuthorMolnar A.
Available date2020-04-27T08:34:20Z
Publication Date2019
Publication NameInternational Journal of Information Management
ResourceScopus
ISSN2684012
URIhttp://dx.doi.org/10.1016/j.ijinfomgt.2018.11.001
URIhttp://hdl.handle.net/10576/14560
AbstractUnlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local e-government service delivery. - 2018 Elsevier Ltd
Languageen
PublisherElsevier Ltd
SubjectE-government
Enterprise systems
Local government
Service chains
Value
TitleA case analysis of E-government service delivery through a service chain dimension
TypeArticle
Pagination233-238
Volume Number47
dc.accessType Abstract Only


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