Browsing Management & Marketing by Subject "e-Government"
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The elicitation of key performance indicators of e-Government providers: A bottom-up approach
( European and Mediterranean Conference on Information Systems , 2013 , Conference Paper)Delivering an adequate e-Government service (e-service) is becoming more of a necessity in today's digital world. In order to improve e-services and increase the engagement of both users' and providers' side, studies on ...