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A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective
(
Springer Nature
, 2022 , Article)
A platform is a business model that allows business-to-business (B2B) participants to connect, interacts, create and exchange value. B2B exploits social media for brand building and branding is vulnerable to attacks, which ...
An SEM-ANN analysis of the impacts of Blockchain on competitive advantage
(
Emerald Publishing
, 2023 , Article)
Purpose: Though Blockchain has been studied in numerous contexts, the understanding of the impacts of Blockchain in achieving competitive advantages remains unexplored. Many industries, organizations and firms are still ...
Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety
(
Elsevier
, 2022 , Article)
Consumers develop a passion for the use of innovations, which is a critical determinant of their success. Research has largely examined drivers of initial acceptance of digital assistants (DAs) and has yet to fully understand ...
Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach
(
Elsevier
, 2023 , Article)
This study extends the post-acceptance model of information systems (IS) continuance, which is widely used to explain users’ satisfaction and IS continuance intentions. The extended model includes additional variables such ...
Understanding dark side of artificial intelligence (AI) integrated business analytics: assessing firm’s operational inefficiency and competitiveness
(
Taylor & Francis
, 2021 , Article)
The data-centric revolution generally celebrates the proliferation of business analytics and AI in exploiting firm’s potential and success. However, there is a lack of research on how the unintended consequences of AI ...
Climate change and COP26: Are digital technologies and information management part of the problem or the solution? An editorial reflection and call to action
(
Elsevier
, 2021 , Article)
The UN COP26 2021 conference on climate change offers the chance for world leaders to take action and make urgent and meaningful commitments to reducing emissions and limit global temperatures to 1.5 °C above pre-industrial ...
Advancing the Understanding of the Role of Responsible AI in the Continued Use of IoMT in Healthcare
(
Springer Nature
, 2021 , Article)
This paper examines the continuous intention by healthcare professionals to use the Internet of Medical Things (IoMT) in combination with responsible artificial intelligence (AI). Using the theory of Diffusion of Innovation ...
Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2
(
Springer Nature
, 2020 , Article)
Despite being regarded as the most comprehensive theory in understanding individual technology adoption – UTAUT2 theory with growing number of citations and impetus beyond IS domain face strong criticism on usage of the ...
Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots
(
Emerald Publishing
, 2023 , Article)
Purpose: AI-based chatbots are revamping employee communication in organizations. This paper examines the adoption of AI-based employee experience chatbots by employees. Design/methodology/approach: The proposed model is ...
Advancing sustainable development goals through interdisciplinarity in sustainable tourism research
(
Taylor & Francis
, 2021 , Article)
The sustainable development goals (SDGs) address multifaceted problems that lie at the intersection between natural and socio-economic systems. While scholars agree that interdisciplinary research is needed to advance the ...