Purpose: The purpose of this paper is to address the following question: Can a bank capitalize on its well-established self-service technologies (SSTs) in order to entice customers to adopt a newly introduced SST, namely, ...

Tunisian Universities, like many other universities in the developing countries, do not adopt any textbooks and rather rely on classrooms as the main learning resource for the students. This study is concerned with observing ...

Purpose The service marketing literature has traditionally argued that the marketing practices of service firms that operate in diverse cultures should also differ. This paper aims to investigate this argument by examining ...

Purpose The purpose of this paper is to explore the views of 18 users and preparers regarding the corporate internet reporting (CIR) practices of companies listed on the Egyptian Stock Exchange (EGX). Design/methodol ...

Purpose: This study aims to examine how perceptions of corporate social responsibility (CSR) activities (i.e. environment, society and stakeholders) enhance perceived value, social media engagement to win customer loyalty ...

Entrepreneurship can be defined as the process and mind-set to initiate and develop economic activity. Studies have shown entrepreneurship to be a crucial driver of economic growth. This study sought to examine the factors ...

Purpose Despite the wide availability of internet banking, levels of intention to use such facilities remain variable between countries. The purpose of this paper is to focus on e-banking in a country with low intention ...

Purpose: This paper aims to assess the application of seven statistical and data mining techniques to second-stage data envelopment analysis (DEA) for bank performance. Design/methodology/approach: Different statistical ...

Purpose: Despite various governmental efforts, female entrepreneurship in the UAE is still not a popular option among women. The purpose of this study is to identify the enablers to female entrepreneurship and to establish ...

Purpose: The purpose of this study is to address a timely research question by clarifying whether formal planning is a worthy approach for hotels. In so doing, the authors developed a theoretical model that extends prior ...