Management & Marketing
Recent Submissions
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Customer experiences with service robots in hotels: a review and research agenda
( Routledge , 2024 , Article)This study consolidates the limited research on real-life customer experiences with hotels that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User experience, and Societal Impact (USUS) ... -
Critical Role of Coopetition Among Supply Chains for Blockchain Adoption: Review of Reviews and Mixed-Method Analysis
( Springer , 2024 , Article)The major purpose of this study is to investigate the role of coopetition among supply chains in blockchain adoption leading to sustainability in supply chains. This research uses a three-step process. First, a review of ... -
Drivers and outcomes of a shopper-retailer's app relationship
( Elsevier , 2024 , Article)Drawing on the theory of consumption values, consumer-brand relationship paradigm and "lovemark" notion, the reported research offers insights into the role of retail apps in cultivating meaningful relationships with mobile ... -
A Cognitive-Dissonance Theory Perspective in Understanding Online Shopping Journey
( Taylor and Francis Ltd. , 2023 , Article)Online purchase experience is considered an a pivotal antecedent to customer satisfaction. This study explores the dimensions of online purchase experience affecting customer satisfaction while investigating the moderating ... -
Consumer resistance to WhatsApp payment system: integrating innovation resistance theory and SOR framework
( Emerald Publishing , 2024 , Article)Purpose Despite an exponential rise in the frequency of online payments in India, the cause of consumer resistance towards the WhatsApp payment system (WPS) remains unexplored. This research is aimed at exploring the ... -
Why Does BYD Struggle to Penetrate Western Markets?
( Haas School of Business University of California, Berkeley , 2024 , Other)Although BYD has seen success in its domestic market, this Chinese electric vehicle manufacturer faces considerable challenges in establishing a presence in Western automotive markets, despite possessing several competitive ... -
Exploring critical internal enablers to SMEs export performance: evidence from Qatar
( Springer Nature , 2024 , Article)This study seeks to provide a contextualized and nuanced understanding of what constitutes internal enablers among small and medium-sized enterprises (SMEs) in support of their export activities in international markets. ... -
Typologies of hotel green supply chain management strategy
( Routledge , 2024 , Article)The aim of this paper was to develop typologies of hotel green supply chain management (HGSCM) strategy. The typologies were developed through tracing the practices of nine best-performing hotels from various regions over ... -
Fast and high-quality decision-making: The role of behavioral integration
( John Wiley and Sons Inc , 2023 , Article)Decision speed and quality are both vital for organizational survival and prosperity. However, they are assumed to be in tension, and there has been limited theory development concerning whether, and if so how, both are ... -
Does trade openness mitigate environmental degradation in Organisation for Economic Co-operation and Development (OECD) countries? Implications for achieving sustainable development
( John Wiley and Sons Inc , 2024 , Article)The link between trade openness and CO2 emissions is a key research focus in times of pressing global sustainability needs and ongoing climate change discussions. In this study, we address the critical issue of the impact ... -
Sustain or perish: how lean manufacturing practices predict the sustainable performance of manufacturing SMEs? A moderated mediation analysis
( Emerald Publishing , 2024 , Article)Purpose: This paper aims to explore how lean manufacturing practices (LMPs) predict sustainable performance (SP) in the context of manufacturing small and medium-sized enterprises (SMEs) in less developed countries, like ... -
Is knowledge management a missing link? Linking entrepreneurial competencies and sustainable performance of manufacturing SMEs
( Emerald Publishing , 2024 , Article)Purpose: By combining relevant literature and using quantitative methodology, this study aims to look into the role of knowledge management (KM) as a mediator between entrepreneurial competencies (ECs) and the sustainable ... -
Holding AI to the Highest Ethical Standards
( INFORMS , 2024 , Article)Contrary to the frenzy of hyperbolic rhetoric preaching artificial intelligence (AI) as a juggernaut crushing whatever is in its path, this article seeks to inquire into the possibility of an “AI for the rest of us” – one ... -
The effect of religiosity and demographic variables on Arab women consumers' self-expression through luxury brands: a mixed methods study
( Inderscience Publishers , 2022 , Article)This mixed methods study focuses on one category of luxury female consumer products and investigates its relationship with Muslim consumer religiosity and other demographic variables to provide greater understanding of the ... -
The Effects of Innovation Dimensions on Small and Entrepreneurship Business Performance in Emerging Markets: Evidence from Qatar
( Inderscience Publishers , 2022 , Article)This study examines the effects of different innovation dimensions, namely financial, input, process, and output innovations on the small and entrepreneurship business (SEB) financial, organisational, and marketing performance ... -
The role of corporate governance in the sustainability of small and medium enterprises in the United Arab Emirates using 'limited liability company as a model'
( Inderscience Publishers , 2023 , Article)The purpose of this study is to explore and evaluate the impact and role of corporate governance in the sustainability of small and medium enterprises (SMEs). In addition, this study aims to clarify the international ... -
Validating the antecedents of customer M-payment loyalty: an empirical investigation
( Emerald Publishing , 2022 , Article)Purpose: The study aims to explore antecedents and consequences of customer experience (CE) by positing a comprehensive framework taking cognizance of customer loyalty (CL), customer advocacy (CA), customer value dimensions, ... -
Transportation Planning and Resilience in Countries with High Risks of Natural Disasters: The Case of Haiti
( SSRN , 2021 , Article)The purpose of this study is to uncover Haiti's existing transport infrastructure, the challenges that it has endured in the disaster response process, the strategies for disaster response that have been put in place, and ... -
Understanding the drivers of online trust and intention to buy on a website: An emerging market perspective
( Elsevier , 2022 , Article)In recent years, examining the determinants and outcomes of online trust in emerging online markets in the North Africa Region has been lacking. Therefore, the purpose of this study is twofold: first, to gain knowledge of ... -
The interplay of emerging technologies in pharmaceutical supply chain performance: An empirical investigation for the rise of Pharma 4.0
( Elsevier , 2022 , Article)The impact and the relevance of the emerging technologies on the supply chains have attracted researchers and practitioners alike worldwide. Based on the resource-based view and organizational information processing theory, ...