Measuring Citizens Satisfaction of E-Government and Transparency in the State of Qatar

Abstract

E-Government has become a global phenomenon. Governments, both in developed and developing world, are making significant investments in order to gain more efficient, open and interactive government. In this study, the citizen’s satisfaction on the E-governmental services in Qatar was measured. In addition, the transparency of this system was assessed. A quantitative approach was conducted whereby developing a questionnaire. The questionnaire was directed to Qatari residents (both citizens and expatriates in general) and data were collected. SPSSS Software was used to verify and analyze data. The results show that Qatari citizens are satisfied on the performance of the E-government system. Moreover, they point that E-government system can be considered as tool for increasing the governmental transparency.