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AuthorAl-Yafi , Karim
AuthorHindi, Nitham Mohammed
AuthorOsman, Ibrahim Hassan
Available date2021-06-07T09:59:13Z
Publication Date2016
Publication NameInternational Journal of Electronic Government Research
ResourceScopus
URIhttp://dx.doi.org/10.4018/IJEGR.2016100102
URIhttp://hdl.handle.net/10576/20528
AbstractEvaluating users' satisfaction of e-Government services has been addressed by numerous studies. These mainly looked at e-Government users as citizens who are nationals and comply with the local culture of the governments providing these services. However, the GCC region has a particular culture stemming from the social structure and working environment. The expatriate population from different backgrounds form a significant portion of e-Government users. Therefore, the aim of this study is to explore users' satisfaction towards the electronic services provided by governments in the GCC region represented by the State of Qatar. In order to examine the suitability of the e-Government service portal, a cross-sectional survey targeting the users of three common e-Government services in Qatar evaluated users' satisfaction based on the four dimensions of the COBRA framework (Osman et al. 2014): Cost, opportunity, benefit and risk. SEM analysis demonstrated a good model fit and supported the hypotheses related to the effect of risk and benefit on users' satisfaction.
SponsorThis paper was made possible by NPRP grant # NPRP 09-1023-5-158 from the Qatar National Research Fund (a member of Qatar Foundation). The statements made herein are solely the responsibility of the author(s).
Languageen
PublisherIGI Global
SubjectCosts
Risk assessment
Risks
Benefit
E-governments
GCC region
Opportunity
Qatar
Satisfaction
Government data processing
TitleA user-centric evaluation of e-government services in the GCC region: Case of state of Qatar
TypeArticle
Pagination15-34
Issue Number4
Volume Number12
dc.accessType Abstract Only


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