Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction
| Author | Weerakkody, Vishanth |
| Author | Irani, Zahir |
| Author | Lee, Habin |
| Author | Hindi, Nitham |
| Author | Osman, Ibrahim |
| Available date | 2021-07-05T10:58:28Z |
| Publication Date | 2016 |
| Publication Name | Information Systems Management |
| Resource | Scopus |
| Abstract | Citizens satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens satisfaction with e-government services. |
| Sponsor | This publication was made possible by Qatar National Research Fund and the findings achieved herein are solely the responsibility of the author(s). |
| Language | en |
| Publisher | Taylor and Francis Inc. |
| Subject | Citizens e-government IS success model satisfaction trust United Kingdom |
| Type | Article |
| Pagination | 331-343 |
| Issue Number | 4 |
| Volume Number | 33 |
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Management & Marketing [685 items ]