Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction
Author | Weerakkody, Vishanth |
Author | Irani, Zahir |
Author | Lee, Habin |
Author | Hindi, Nitham |
Author | Osman, Ibrahim |
Available date | 2021-07-05T10:58:28Z |
Publication Date | 2016 |
Publication Name | Information Systems Management |
Resource | Scopus |
Abstract | Citizens satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens satisfaction with e-government services. |
Sponsor | This publication was made possible by Qatar National Research Fund and the findings achieved herein are solely the responsibility of the author(s). |
Language | en |
Publisher | Taylor and Francis Inc. |
Subject | Citizens e-government IS success model satisfaction trust United Kingdom |
Type | Article |
Pagination | 331-343 |
Issue Number | 4 |
Volume Number | 33 |
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Management & Marketing [742 items ]