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AuthorAl-Hasson, M.A.M.
AuthorAl-Hasson, Moatasem Ahmad Mahmood
AuthorAbu-Shanab, Emad Ahmed
Available date2022-10-24T08:53:21Z
Publication Date2021-07
Publication NameInternational Journal of Information Systems in the Service Sector
Identifierhttp://dx.doi.org/10.4018/IJISSS.2021070102
CitationAl-Hasson, M. A. M., & Abu-Shanab, E. A. (2021). Predicting End-User Satisfaction With Clinical Information Systems. International Journal of Information Systems in the Service Sector (IJISSS), 13(3), 18-38.
ISSN1935-5688
URIhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85106188051&origin=inward
URIhttp://hdl.handle.net/10576/35343
AbstractClinical services in hospitals are too diversified and include different kinds of care patient needs. Clinical services need to be supported by clinical information systems (CIS). In this paper, the satisfaction of three categories of clinicians was tested including nurses and physicians working in a governmental hospital in Qatar. The study investigated the key variables affecting CIS users’ satisfaction and the levels of users’ satisfaction in Al Wakra Hospital. The research model incorporated five independent variables measuring including information quality, system quality, service quality, professional maturity, and personal innovativeness. A questionnaire was distributed to targeted end-users with a total of 296 usable responses. The necessary analyses were conducted, where results supported four out of five hypotheses. The adjusted coefficient of determination R2 was 0.714. Findings provide valuable insights for decision-makers in the healthcare sector in Qatar, where they contribute toward a better understanding of the reasons impacting end-user satisfaction.
Languageen
PublisherIG
SubjectClinical Information System
Information Quality
Personal Innovativeness
Professional Maturity
Satisfaction
Service Quality
TitlePredicting end-user satisfaction with clinical information systems
TypeArticle
Pagination18-38
Issue Number3
Volume Number13
ESSN1935-5696
dc.accessType Abstract Only


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