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AuthorHammouri, Qais Mohammad
AuthorAbu-Shanab, Emad Ahmed
AuthorNusairat, Nawras M.
Available date2022-10-24T09:00:35Z
Publication Date2021-04
Publication NameInternational Journal of Electronic Government Research
Identifierhttp://dx.doi.org/10.4018/IJEGR.2021040101
CitationHammouri, Q. M., Abu-Shanab, E. A., & Nusairat, N. M. (2021). Attitudes Toward Implementing E-Government in Health Insurance Administration. International Journal of Electronic Government Research (IJEGR), 17(2), 1-18
ISSN1548-3886
URIhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85103575704&origin=inward
URIhttp://hdl.handle.net/10576/35351
AbstractHealth insurance administration (HIA), a governmental institution that provides health insurance services for citizens in Jordan, is investing in an electronic health insurance administration (EHIA) system. This paper aims to explore the main factors influencing users’ intention to adopt EHIA in Jordan, where little research focused on such systems. Using a quantitative approach, a sample of 315 citizens was utilized, and an instrument of 30 items was used. Findings revealed that perceived ease of use, perceived usefulness, information technology background, and social influence are major predictors of citizens’ intention to use EHIA. In contrast, perceived security and perceived trust are not significant toward the adoption process. Jordanian government should focus on the ease and usefulness of the system to encourage citizens to use EHIA system, where substantial efforts need to be exerted to advance citizens’ skills in using e-government applications. In addition, Jordanian authorities should utilize social media effectively to illustrate the significance of EHIA system for citizens.
Languageen
PublisherIGI Global
SubjectE-government
Health insurance
Information technology background
Perceived security
Perceived trust
Social influence
TAM
TPB
TitleAttitudes toward implementing E-government in health insurance administration
TypeArticle
Pagination1-18
Issue Number2
Volume Number17
ESSN1548-3894
dc.accessType Abstract Only


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