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المؤلفAl Najjar, Mohammed Adel
المؤلفAlabdelqader, Assem
المؤلفAbu-Shanab, Emad Ahmed
تاريخ الإتاحة2022-10-25T06:26:46Z
تاريخ النشر2019-04
اسم المنشورInternational Journal of Electronic Government Research
المعرّفhttp://dx.doi.org/10.4018/IJEGR.2019040103
الاقتباسAl Najjar, M. A., Alabdelqader, A., & Abu-Shanab, E. A. (2019). Mobile government services and resident satisfaction: evaluation of kahramaa mobile services. International Journal of Electronic Government Research (IJEGR), 15(2), 39-57.
الرقم المعياري الدولي للكتاب1548-3886
معرّف المصادر الموحدhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85090037073&origin=inward
معرّف المصادر الموحدhttp://hdl.handle.net/10576/35396
الملخصThe success of any mobile service depends on the perceived efficiency and effectiveness of using the service. This research article attempts to evaluate the factors influencing the effectiveness and efficiency of the Kahramaa mobile service, where both influence users’ satisfaction. From a system’s features perspective, timeliness and availability were significant predictors of efficiency, accuracy, and usability were significant predictors of effectiveness. Accessibility and reliability failed to influence efficiency and effectiveness respectively. Structural equation modeling was used to estimate the research model and explained 61.7% of the variance in satisfaction. The article reports valuable insights for public officials and researchers based on a system’s features perspective. Conclusions and implications are reported at the end.
اللغةen
الناشرIGI Global
الموضوعEffectiveness
Efficiency
Kahramaa
M-Government
Satisfaction
SEM
العنوانMobile government services and resident satisfaction: Evaluation of Kahramaa mobile services
النوعArticle
الصفحات39-57
رقم العدد2
رقم المجلد15
ESSN1548-3894
dc.accessType Abstract Only


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