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AuthorAl Najjar, Mohammed Adel
AuthorAlabdelqader, Assem
AuthorAbu-Shanab, Emad Ahmed
Available date2022-10-25T06:26:46Z
Publication Date2019-04
Publication NameInternational Journal of Electronic Government Research
Identifierhttp://dx.doi.org/10.4018/IJEGR.2019040103
CitationAl Najjar, M. A., Alabdelqader, A., & Abu-Shanab, E. A. (2019). Mobile government services and resident satisfaction: evaluation of kahramaa mobile services. International Journal of Electronic Government Research (IJEGR), 15(2), 39-57.
ISSN1548-3886
URIhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85090037073&origin=inward
URIhttp://hdl.handle.net/10576/35396
AbstractThe success of any mobile service depends on the perceived efficiency and effectiveness of using the service. This research article attempts to evaluate the factors influencing the effectiveness and efficiency of the Kahramaa mobile service, where both influence users’ satisfaction. From a system’s features perspective, timeliness and availability were significant predictors of efficiency, accuracy, and usability were significant predictors of effectiveness. Accessibility and reliability failed to influence efficiency and effectiveness respectively. Structural equation modeling was used to estimate the research model and explained 61.7% of the variance in satisfaction. The article reports valuable insights for public officials and researchers based on a system’s features perspective. Conclusions and implications are reported at the end.
Languageen
PublisherIGI Global
SubjectEffectiveness
Efficiency
Kahramaa
M-Government
Satisfaction
SEM
TitleMobile government services and resident satisfaction: Evaluation of Kahramaa mobile services
TypeArticle
Pagination39-57
Issue Number2
Volume Number15
ESSN1548-3894
dc.accessType Abstract Only


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