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المؤلفMubarak, Alruwaie
المؤلفEl-Haddadeh, Ramzi
المؤلفWeerakkody, Vishanth
تاريخ الإتاحة2022-11-08T10:08:27Z
تاريخ النشر2020-05-11
اسم المنشورGovernment Information Quarterly
المعرّفhttp://dx.doi.org/10.1016/j.giq.2020.101485
الاقتباسAlruwaie, M., El-Haddadeh, R., & Weerakkody, V. (2020). Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction. Government Information Quarterly, 37(3), 101485.
الرقم المعياري الدولي للكتاب0740-624X
معرّف المصادر الموحدhttps://www.sciencedirect.com/science/article/pii/S0740624X19304009
معرّف المصادر الموحدhttp://hdl.handle.net/10576/35931
الملخصThe continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of citizens' self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed engagements. This study examines the factors influencing citizens' continuance use of eGovernment services. Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that prior experience, social influence, information quality, and service quality, personal outcome expectation, and satisfaction, are significant predictors of citizens' intention to use eGovernment, when they are regulated, through citizens' self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering a self-regulating process. Therefore, it demonstrates how critical it is for the government's leaders to understand the patterns of the long-term process for electronic systems continually.
اللغةen
الناشرElsevier
الموضوعeGovernment
Service quality
Information quality
Continuance intention
العنوانCitizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction
النوعArticle
رقم العدد3
رقم المجلد37
ESSN1872-9517
dc.accessType Abstract Only


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