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AuthorMubarak, Alruwaie
AuthorEl-Haddadeh, Ramzi
AuthorWeerakkody, Vishanth
AuthorIsmagilova, Elvira
Available date2022-11-08T10:17:45Z
Publication Date2020-07
Publication NameGovernment Information Quarterly
Identifierhttp://dx.doi.org/10.1016/j.giq.2020.101492
CitationAlruwaie, M., El-Haddadeh, R., & Weerakkody, V. (2020). Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction. Government Information Quarterly, 37(3), 101485.
ISSN0740-624X
URIhttps://www.sciencedirect.com/science/article/pii/S0740624X20302495
URIhttp://hdl.handle.net/10576/35933
AbstractThe continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of citizens' self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed engagements. This study examines the factors influencing citizens' continuance use of eGovernment services. Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that prior experience, social influence, information quality, and service quality, personal outcome expectation, and satisfaction, are significant predictors of citizens' intention to use eGovernment, when they are regulated, through citizens' self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering a self-regulating process. Therefore, it demonstrates how critical it is for the government's leaders to understand the patterns of the long-term process for electronic systems continually.
Languageen
PublisherElsevier
SubjecteGovernment
Service quality
Information quality
Continuance intention
TitleCorrigendum to “Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction” [Gov. Inf. Q. 37(3) 101485]
TypeArticle
Issue Number3
Volume Number37
dc.accessType Abstract Only


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