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المؤلفAbabneh, Omar Mohammed Ali
المؤلفAlnawas, Ibrahim
تاريخ الإتاحة2023-02-27T09:42:33Z
تاريخ النشر2022-12-01
اسم المنشورJournal of Quality Assurance in Hospitality and Tourism
المعرّفhttp://dx.doi.org/10.1080/1528008X.2022.2151549
الاقتباسAbabneh, O. M. A., & Alnawas, I. (2022). A Novel Prelude to the Talent–Total Quality Management Association Amongst Generation Z: The Case of the Jordanian Hospitality Industry. Journal of Quality Assurance in Hospitality & Tourism, 1-31.
الرقم المعياري الدولي للكتاب1528-008X
معرّف المصادر الموحدhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85143386177&origin=inward
معرّف المصادر الموحدhttp://hdl.handle.net/10576/40462
الملخصThe key objective of this study is to investigate the nuanced relationship between talent management and total quality management at the hotel industry, along with the mediation of employee engagement and moderation of authentic leadership. Toward that end, a “modular research design” with a “purposive sampling” technique was adopted, using a self-administered questionnaire to collect data from 862 of Generation Z employees working at 4–5 star hotels in Jordan. The findings revealed that employee engagement fully mediates the talent management-total quality management association, along with a significant moderation of authentic leadership on the talent management–engagement relationship. This study provides a novel prelude to new determinants of TQM that are expected to generate insight on how to elicit favorable attitudinal responses and behaviors amongst Generation Z employees essential for a successful implementation of total quality management.
راعي المشروعOpen Access funding provided by the Qatar National Library.
اللغةen
الناشرTaylor & Francis
الموضوعAuthentic leadership
employee engagement
generation Z
hospitality industry
talent management
total quality
العنوانA Novel Prelude to the Talent –Total Quality Management Association Amongst Generation Z: The Case of the Jordanian Hospitality Industry
النوعArticle
الصفحات1-31
ESSN1528-0098
dc.accessType Open Access


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