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AuthorAbabneh, Omar Mohammed Ali
AuthorAlnawas, Ibrahim
Available date2023-02-27T09:42:33Z
Publication Date2022-12-01
Publication NameJournal of Quality Assurance in Hospitality and Tourism
Identifierhttp://dx.doi.org/10.1080/1528008X.2022.2151549
CitationAbabneh, O. M. A., & Alnawas, I. (2022). A Novel Prelude to the Talent–Total Quality Management Association Amongst Generation Z: The Case of the Jordanian Hospitality Industry. Journal of Quality Assurance in Hospitality & Tourism, 1-31.
ISSN1528-008X
URIhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85143386177&origin=inward
URIhttp://hdl.handle.net/10576/40462
AbstractThe key objective of this study is to investigate the nuanced relationship between talent management and total quality management at the hotel industry, along with the mediation of employee engagement and moderation of authentic leadership. Toward that end, a “modular research design” with a “purposive sampling” technique was adopted, using a self-administered questionnaire to collect data from 862 of Generation Z employees working at 4–5 star hotels in Jordan. The findings revealed that employee engagement fully mediates the talent management-total quality management association, along with a significant moderation of authentic leadership on the talent management–engagement relationship. This study provides a novel prelude to new determinants of TQM that are expected to generate insight on how to elicit favorable attitudinal responses and behaviors amongst Generation Z employees essential for a successful implementation of total quality management.
SponsorOpen Access funding provided by the Qatar National Library.
Languageen
PublisherTaylor & Francis
SubjectAuthentic leadership
employee engagement
generation Z
hospitality industry
talent management
total quality
TitleA Novel Prelude to the Talent –Total Quality Management Association Amongst Generation Z: The Case of the Jordanian Hospitality Industry
TypeArticle
Pagination1-31
ESSN1528-0098
dc.accessType Open Access


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