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المؤلفNajjar, Mohammad S.
المؤلفDahabiyeh, Laila
المؤلفAlgharabat, Raed Salah
تاريخ الإتاحة2023-04-09T10:25:01Z
تاريخ النشر2021-01-05
اسم المنشورOnline Information Review
المعرّفhttp://dx.doi.org/10.1108/OIR-02-2019-0054
الاقتباسNajjar, M. S., Dahabiyeh, L., & Algharabat, R. S. (2021). Users' affect and satisfaction in a privacy calculus context. Online Information Review, 45(3), 577-598
الرقم المعياري الدولي للكتاب1468-4527
معرّف المصادر الموحدhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85098564606&origin=inward
معرّف المصادر الموحدhttp://hdl.handle.net/10576/41772
الملخصPurpose: Mobile device users are frequently faced with a decision to allow access to their personal information that resides on their devices in order to install mobile applications (apps) and use their features. This paper examines the impact of satisfaction on the intention to allow access to personal information. The paper achieves this by acknowledging the affective and cognitive components of satisfaction derived from affect heuristic and privacy calculus theories, respectively. Design/methodology/approach: Survey data was collected from mobile device users who download and install mobile apps on their devices. Overall, 489 responses were collected and analyzed using LISREL 8.80. Findings: The findings suggest that personal information disclosure decision is mainly a matter of being satisfied with the mobile app or not. We show that perceived benefits are more critical than perceived risks in determining satisfaction, and that perceived benefits influence intention to allow access to personal information indirectly through satisfaction. Originality/value: This study offers a more nuanced analysis of the influence of satisfaction by examining the role of its two components: the cognitive (represented in perceived benefits and perceived risks) and the affective (represented in affect). We show that information disclosure decision is a complicated process that combines both rational and emotional elements.
اللغةen
الناشرEmerald
الموضوعAccess to personal information
Affect
Mobile applications
Privacy calculus
User satisfaction
العنوانUsers' affect and satisfaction in a privacy calculus context
النوعArticle
الصفحات577-598
رقم العدد3
رقم المجلد45
ESSN1468-4535
dc.accessType Abstract Only


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