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AuthorMigdadi, Yazan Khalid Abed-Allah
AuthorAl Omari, Ola Maher
Available date2023-07-11T10:31:15Z
Publication Date2021
Publication NameEncyclopedia of Organizational Knowledge, Administration, and Technology
Identifierhttp://dx.doi.org/10.4018/978-1-7998-3473-1.ch095
CitationMigdadi, Yazan Khalid Abed-Allah, and Ola Maher Al Omari. "Internet Banking Encounter Quality of Arab Middle East Banks: Organizational Determinants." Encyclopedia of Organizational Knowledge, Administration, and Technology, edited by Mehdi Khosrow-Pour D.B.A., IGI Global, 2021, pp. 1379-1392. https://doi.org/10.4018/978-1-7998-3473-1.ch095
ISBN9781799834731
URIhttp://hdl.handle.net/10576/45368
AbstractThe aim of this chapter was to evaluate the impact of organizational determinants in term of ownership, age, size and global presence on the quality of internet banking service encounter in the Arab Middle East region. A sample of fifty banks from eleven countries was surveyed. Two questionnaires were used; one of them was directed to professionals to weight the dimensions of quality. Another one was used to report the quality dimensions and bank's characteristics. Detailed analysis methodology called quantitative evaluation was adopted to weight and rate quality dimensions, further, Mann-Whitney U test and Sperman correlation coefficient were used. This study revealed that; there is a statistical significant difference in accessibility, content and security dimensions between foreign and local banks. Global presence has a significant impact on customization and security, but age and size of the bank doesn't have significant relationship with quality of service encounter dimensions.
Languageen
PublisherIGI Global
SubjectInternet Banking Encounter Quality
Arab Middle East Banks
Organizational Determinants
TitleInternet Banking Encounter Quality of Arab Middle East Banks: Organizational Determinants
TypeBook chapter
Pagination1379-1392
EISBN9781799834748
dc.accessType Abstract Only


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