Developing smart city services using intent-aware recommendation systems: A survey

Abstract

Smart cities could be defined as urban areas that use Information and Communication Technology (ICT) to solve city problems in efficient and sustainable ways. Intent-aware Recommender Systems (IARS) within ICT play a crucial role in filtering useless information according to user demands and assist in decision-making in various smart city platforms. In smart cities, the user traces on IoT, RFIDs, mobiles, and smart sensors capture actual user intent of performing an activity and enhance user satisfaction by proposing optimal services. This paper presents a detailed literature survey of the field of IARS and how it can be used for developing smart city services. First, we present the evolution of IARS with the development of computing technology. Then, we present case studies, synergies, advances, and a reference implementation architecture of IARS for smart cities. We discuss requirements for developing smart city services using IARS. Furthermore, we devise a comprehensive taxonomy of applications and techniques of IARS using different performance parameters. Finally, we elaborate on current issues, challenges, and future research directions in IARS; these directions we believe will pave the way for autonomous service provisioning in smart cities. 2023 John Wiley & Sons, Ltd.