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المؤلفPillai, Rajasshrie
المؤلفGhanghorkar, Yamini
المؤلفSivathanu, Brijesh
المؤلفAlgharabat, Raed
المؤلفRana, Nripendra P.
تاريخ الإتاحة2023-07-23T11:25:07Z
تاريخ النشر2023-02-07
اسم المنشورInformation Technology and People
المعرّفhttp://dx.doi.org/10.1108/ITP-04-2022-0287
الاقتباسPillai, R., Ghanghorkar, Y., Sivathanu, B., Algharabat, R., & Rana, N. P. (2023). Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots. Information Technology & People.
الرقم المعياري الدولي للكتاب0959-3845
معرّف المصادر الموحدhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85147505810&origin=inward
معرّف المصادر الموحدhttp://hdl.handle.net/10576/46151
الملخصPurpose: AI-based chatbots are revamping employee communication in organizations. This paper examines the adoption of AI-based employee experience chatbots by employees. Design/methodology/approach: The proposed model is developed using behavioral reasoning theory and empirically validated by surveying 1,130 employees and data was analyzed with PLS-SEM. Findings: This research presents the “reasons for” and “reasons against” for the acceptance of AI-based employee experience chatbots. The “reasons for” are – personalization, interactivity, perceived intelligence and perceived anthropomorphism and the “reasons against” are perceived risk, language barrier and technological anxiety. It is found that “reasons for” have a positive association with attitude and adoption intention and “reasons against” have a negative association. Employees' values for openness to change are positively associated with “reasons for” and do not affect attitude and “reasons against”. Originality/value: This is the first study exploring employees' attitude and adoption intention toward AI-based EEX chatbots using behavioral reasoning theory.
اللغةen
الناشرEmerald Publishing
الموضوعAI-Based chatbots
Behavioral reasoning theory
Employee experience
PLS-SEM
العنوانAdoption of artificial intelligence (AI) based employee experience (EEX) chatbots
النوعArticle
dc.accessType Abstract Only


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