CRITICAL ASSESSMENT OF CAMPUS FACILITY MANAGEMENT

Abstract

An effective campus facility management process is crucial to overall firm performance and is becoming a core competency for educational organizations seeking to gain a competitive advantage. The recent literature on campus facility management reveals that poor facility management is a major cause of management inefficiency, leading directly to budget overruns, maintenance delays, repetition of work, variations, non-compliance incidents, unnecessary risk, and dissatisfied customers. Therefore, campus facility management departments and firms should pay close attention to the most critical success factors in order to effectively manage and measure their performance. This dissertation presents the development of a comprehensive campus facility management performance assessment model (CFMPM) that employs Delphi technique, Fuzzy Logic approach, and Structural Equation Modeling (SEM), to quantitatively model a thorough industry's experts-validated list that comprises operational and strategic crucial CFM success factors. Campus facility management companies, owners, contractors, and consultants can use this framework to identify systemic weaknesses, using key indicators to specifically assess the effectiveness and performance of their firms. The framework encompasses 45 critical indicators organized under seven pertinent constructs.