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المؤلفHammouri, Qais
المؤلفAbu-Shanab, Emad
تاريخ الإتاحة2017-12-04T09:30:38Z
تاريخ النشر2017-05-31
اسم المنشورInternational Journal of Public Sector Performance Management
المعرّف
الاقتباسHammouri, Q. and Abu-Shanab, E. (2017). Exploring the factors influencing employees' satisfaction toward e-tax systems, International Journal of Public Sector Performance Management, 3(2)
الرقم المعياري الدولي للكتاب1741-1041
معرّف المصادر الموحدhttp://hdl.handle.net/10576/5818
الملخصGovernments across the world embraced the revolution in modern ICTs, where they are progressively investing into e-tax systems. The major factor influencing the success of such systems is level of employees' satisfaction toward using e-tax systems. The majority of research reported an evaluation of E-Tax systems from taxpayers' perspectives. This study evaluated Jordanian Electronic Tax System from employees' perspective. Using a quantitative approach, employees' responses were gathered regarding their satisfaction with the system. A sample of 47 employees was utilised and an instrument of 29 items was used in this study. Results indicated that perceived ease of use, IT background, incentives, and social influence are major predictors of employees' satisfaction. Perceived usefulness was not significant in this relation. Discussion, conclusion and future work are stated at the end of this work.
اللغةen
الناشرInderscience Ltd.
الموضوعE-government
E-tax
Incentives
Information technology
ISTD
Jordan
Satisfaction
Social influence
TAM
Total acceptance model
العنوانExploring the factors influencing employees' satisfaction toward e-tax systems
النوعArticle
رقم العدد2
رقم المجلد3
ESSN1741-105X
dc.accessType Abstract Only


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