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المؤلفAl Khulaifi, Abdullah
المؤلفAl Sulaiti, Khalid
المؤلفAl Khatib, Fawzi
تاريخ الإتاحة2009-11-25T13:09:23Z
تاريخ النشر2005-05
اسم المنشورJournal of Business and Economics
الاقتباسJournal of Business and Economics, 2005, Vol. 11, Pages 130-154.
معرّف المصادر الموحدhttp://hdl.handle.net/10576/8107
الملخصThe main objectives of this study are to evaluate bank customer expectations of service quality and to assess whether bank services provided by these institutions are satisfactory to Qatari customers. The study also examines empirically the determinants of the buying behavior of bank customers in Qatar. A questionnaire for such purpose was designed and different statistical methods were applied. The policy implications to be derived from such statistical findings is that bank's management should focus on strength areas to confirm them and weakness areas to overcome them.
اللغةen
الناشرQatar University
الموضوعBanking
العنوانBanking services and customer's Satisfaction in Qatar: A statistical analysis
النوعArticle
الصفحات130-154
رقم العدد1
رقم المجلد11
dc.accessType Open Access


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