Browsing by Author "Seth, Nitin"
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Application of value stream mapping (VSM) for lean and cycle time reduction in complex production environments: a case study
Seth, Dinesh; Seth, Nitin; Dhariwal, Pratik ( Taylor and Francis Ltd. , 2017 , Article)The application of VSM is a proven approach for lean-based improvements. Typically, this becomes challenging, when applied for complex production environments. The purpose of this research is to demonstrate, how with some ... -
Exploring e-service quality and its relation with customer satisfaction in the banking sector: An Indian experience
Agrawal, Vivek; Seth, Nitin; Seth, Dinesh; Tripathi, Vikas ( Inderscience Enterprises Ltd. , 2019 , Article)The purpose of this study is to explore the dimensions of e-service quality (e-SQ) in the context of the Indian banking sector and establish its relationship with customer satisfaction. Using a structured questionnaire, ...