• A user-centric evaluation of e-government services in the GCC region: Case of state of Qatar 

      Al-Yafi , Karim; Hindi, Nitham Mohammed; Osman, Ibrahim Hassan ( IGI Global , 2016 , Article)
      Evaluating users' satisfaction of e-Government services has been addressed by numerous studies. These mainly looked at e-Government users as citizens who are nationals and comply with the local culture of the governments ...
    • Age and education as major determinants of his's adoption 

      Abu-Shanab, Emad Ahmed ( IGI Global , 2021 , Article)
      This study explored the perceptions of 264 nurses regarding their satisfaction with health information systems (HIS) in one of the public hospitals in the GCC area. The study adopted the information system success model ...
    • Customer satisfaction with online food ordering portals in Qatar 

      Ganapathi, Parameshwar; Abu-Shanab, Emad Ahmed ( IGI Global , 2020 , Article)
      The recent boom in online food ordering and delivery in Qatar has led to increased competition among service providers within the industry. Identifying the gap in research in the context of Qatar's online food industry, ...
    • End User Satisfaction With Cloud Computing: The Case of Hamad Medical Corporation in Qatar 

      Al-Qahtani, Fatima; Abu-Shanab, Emad Ahmed ( IGI Global Publishing , 2021 , Article)
      Cloud computing assures a faster, cheaper and more efficient rendering of resources, which leads to huge popularity among businesses and specifically the health sector. The major objective of this research is to identify ...
    • Exploring factors afecting users' satisfaction toward e-learning systems 

      Hammouri Q.; Abu-Shanab E. ( IGI Global , 2018 , Article)
      E-learning is emerging as the new phenomenon of modern education. Universities are adopting e-learning as a strategy for the improving the teaching/learning process. The primary question addressed in this paper is related ...
    • Exploring the factors affecting user satisfaction with metrash2 system 

      Hassan, Ahmed; Abu-Shanab, Emad Ahmed ( IGI Global , 2020 , Article)
      This research investigated Qatari citizens' perceptions regarding the factors influencing their satisfaction with Metrash2 system. Qatari residents use Metrash2 to query, transact, and follow-up their needed information/services ...
    • Exploring the factors influencing employees' satisfaction toward e-tax systems 

      Hammouri, Qais; Abu-Shanab, Emad ( Inderscience Ltd. , 2017 , Article)
      Governments across the world embraced the revolution in modern ICTs, where they are progressively investing into e-tax systems. The major factor influencing the success of such systems is level of employees' satisfaction ...
    • Mobile government services and resident satisfaction: Evaluation of Kahramaa mobile services 

      Al Najjar, Mohammed Adel; Alabdelqader, Assem; Abu-Shanab, Emad Ahmed ( IGI Global , 2019 , Article)
      The success of any mobile service depends on the perceived efficiency and effectiveness of using the service. This research article attempts to evaluate the factors influencing the effectiveness and efficiency of the ...
    • Online banking: A comparative study of Chinese and Saudi customers perceptions of service quality 

      Awan, Mahmood A.; Khan, Habib Ullah; Chiang, Ho Han ( ARRAY Development (Canada) Inc. , 2016 , Article)
      Level of service quality (SQ) provided by an organization creates and develops company competitive advantage for it in the market place. The increasing technological service facilitators (e-services) create a new platform ...
    • Predicting end-user satisfaction with clinical information systems 

      Al-Hasson, M.A.M.; Al-Hasson, Moatasem Ahmad Mahmood; Abu-Shanab, Emad Ahmed ( IG , 2021 , Article)
      Clinical services in hospitals are too diversified and include different kinds of care patient needs. Clinical services need to be supported by clinical information systems (CIS). In this paper, the satisfaction of three ...
    • A Task-Technology-Identity Fit Model of Smartwatch Utilization and User Satisfaction: A Hybrid SEM-Neural Network Approach 

      Al-Yafi, Karim; El-Masri, Mazen; Kamal, Muhammad Mustafa ( Springer , 2022 , Article)
      Smartwatches are wearable devices intended to be smartphone companions that capture health data and ease access to notifications. They have also become personalisable standing as a fashion statement. This combination ...
    • Utilizing the Internet of Things in the Public Sector 

      Abu-Shanab, Emad Ahmed; Al-Sebae, Mai ( IGI Global , 2022 , Article)
      This study investigated the utility of the internet of things in the public sector and the factors influencing the satisfaction of its users. The study followed two directions: The first investigated managers’ perceptions ...
    • Utilizing the Internet of Things in the Public Sector 

      Al-Sebae, Mai; Abu-Shanab, Emad Ahmed ( IGI Global Publishing , 2022 , Article)
      This study investigated the utility of the Internet of Things in the public sector and the factors influencing the satisfaction of its users. The study followed two directions, the first investigated managers’ perceptions ...