Browsing by Author "Anouze, Abdel Latef"
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Customer satisfaction and its measurement in Islamic banking sector: a revisit and update
Anouze, Abdel Latef M.; Alamro, Ahmed Salameh; Awwad, Abdulkareem Salameh ( Emerald Group Publishing Ltd. , 2019 , Article)Purpose The purpose of this study is to answer the following questions: How to measure customer satisfaction from the provisioning service of both: Islamic and Conventional banks? Can we trust one tool to measure such ... -
Green Customer and Supplier Integration for Competitive Advantage: The Mediation Effect of Sustainable Product Innovation
Awwad, Abdulkareem; Anouze, Abdel Latef M.; Ndubisi, Nelson Oly ( Multidisciplinary Digital Publishing Institute (MDPI) , 2022 , Article)The purpose of this study is two-fold: first is to examine the direct effect of green customer integration, green supplier integration, and new product flexibility on sustainable green product innovation (henceforth ...