تصفح حسب المؤلف "Murphy, William H."
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Influence of category attitudes on the relationship between SERVQUAL and satisfaction in Islamic banks; the role of disruptive societal-level events
Farrag, Dalia Abdel Rahman; Murphy, William H.; Hassan, Mohammed ( Emerald Group Holdings Ltd. , 2022 , Article)Purpose: The purpose of this study is to modify the service quality scale (SERVQUAL) for measuring the performance of Islamic banks after modifying and validating it to fit the Islamic banking context. Furthermore, it ...