Application Of Lean Thinking In Main Service Center Of Toyota Qatar

Abstract

Lean thinking is one of the well-known techniques that aims to create more value to customers with minimum used resources via minimizing or eliminating wastes. While the lean concepts are traditionally applied in the manufacturing industry, they can be implemented in service industry too. This report introduces the lean thinking using the value stream mapping tool in the service department of Toyota Qatar – Abdullah Abdulghani & Brothers (AAB) in order to validate the approach of lean methods in the service industry and to improve customer satisfaction by reducing the service time through eliminating the non-value-added activities of the process.