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AuthorAbdelkader Benmansour N.
Available date2020-04-16T06:56:47Z
Publication Date2019
Publication NameInternational Journal of Social Economics
ResourceScopus
ISSN3068293
URIhttp://dx.doi.org/10.1108/IJSE-03-2018-0118
URIhttp://hdl.handle.net/10576/14235
AbstractPurpose The purpose of this paper is to analyze citizens’ and expatriates’ satisfaction with public service delivery in Qatar, one of the world’s highest per capita incomes countries. Design/methodology/approach The author uses a 2017 survey conducted in Qatar among both Qatari and expatriates’ respondents. The scientifically grounded sample consisted of 1,356 respondents, who were 18 years of age and older. The data were collected through a face-to-face survey. The focus was on citizen satisfaction with basic public services such as education, health, roads and infrastructure, water and electricity and government services. The author uses logit and regression analysis to estimate the determinants of satisfaction.
Languageen
PublisherEmerald Group Publishing Ltd.
SubjectCitizen satisfaction
Public service delivery
Public services
Qatar
TitleCitizens and expatriates satisfaction with public services in Qatar - evidence from a survey
TypeArticle
Pagination326-337
Issue Number3
Volume Number46
dc.accessType Abstract Only


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