Path Analytic Investigation of the Intention to Adopt E-government Services through Mobile Applications in Qatar (TAM revisited)

Abstract

The aim of this research is to examine the factors that affect user's intention to use e-government services through mobile applications in Qatar. Based on valid responses from 1,340 adults out of a representative sample size of 7200 (response rate=18.6%) in Qatar aged 18 to 77 years old, this study uses factor analysis and structural equation model to identify the variables that influence users' intention to adopt mobile applications in Qatar. Findings of this study indicate that factors affecting the intention to adopt e-government services through mobile applications are: awareness, perceived trust, perceived ease of use and perceived usefulness of mobile applications. The present study supports the hypothesis through the findings that perceived usefulness and perceived ease of use leads to mobile application of e-government adoption. The present study adds a relevant and a novel contribution to the field of technology acceptance by encompassing the TAM theory to smartphone applications. The paper concludes with recommendations for institutional policy and future research. This article has been published in June 2020 at the Scopus Indexed International Journal of Advanced Research in Engineering and Technology (IJARET).