Browsing Finance & Economics by Publisher "Business Perspectives"

Now showing items 1-1 of 1

    • The application of quality management in the financial services sector in Jordan 

      Ayyash, Arwa; Al-Fayoumi, Nedal; Abuzayed, Bana ( Business Perspectives , 2012 , Article)
      This study examines the applicability of total quality management (TQM) in the Jordanian financial services sector using a sample of employees at 12 financial institutions. The applicability of the TQM is assessed through ...